Ying Liu, PMP
Learning and development / Program Management
CORE COMPETENCIES
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12+ years of learning design and employee and leadership development experience in different functions and industries with a proven track record of success
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A change agent in leveraging technologies and resources to deliver world-class talent development experiences
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An effective leader in building high-performing teams and bringing out the best in individuals
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An experienced and skilled facilitator and public speaker with a positive presence
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Strong consulting skills with the ability to engage and influence all levels of leaders and employees
CERTIFICATIONS
Project Management Professional (PMP)®
Project Management Institute, License #2079610
09/2017 - 09/2023
EMPLOYMENTS
Content Program Manager, WW People & Advocacy Channel Sales Organization
Apple Inc.
04/2023 - Present Cupertino, California
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Interact with cross-functional teams to identify strategic opportunities, and drive operational excellence
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Coordinate with regional sales teams to communicate training and enablement initiatives
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Leverage people analytics to anticipate issues or opportunities and use data and metrics to drive improvements
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Stay up-to-date with AI technologies and use new strategies to optimize content workflows
Senior Learning Program Designer, WW People & Advocacy Channel Sales Organization
Apple Inc.
11/2017 - 04/2023
Cupertino, California
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Conduct needs assessments to identify skills gaps and customize learning programs accordingly
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Design and implement a clear curriculum and content strategy for business sales members at each stage of their learning journey
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Utilize various instructional techniques and tools to enhance the learning experience
2010 - present
Learning Consultant, Global Finance Programs
Apple Inc.
03/2015 - 11/2017 Cupertino, California
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Assessed and proposed optimal training programs to achieve business goals
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Provided consulting services and recommendations on employee development and product training approaches
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Partnered with key stakeholders to execute the people strategies and initiatives of the product and other cross-functional areas
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Executed people team strategies by analyzing organizational needs and setting goals to make a positive impact
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Evaluated global programs and presented detailed reports to stakeholders and key business partners
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Led cross-functional teams to improve the business processes of talent management and product training solutions
2010 - present
Training Program Manager, Employee Training Center
Oklahoma City Community College
01/2013 - 02/2015
Oklahoma City, Oklahoma
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Built the roadmap and content of the employee development programs
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Managed and evaluated talent development programs and used data to achieve excellence
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Built and maintained strategic partnerships with cross-functional teams and engaged and influenced management teams, stakeholders, and key business partners
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Hosted and facilitated workshops and seminars regularly and coached employees at all levels
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Built and managed post-training follow-up programs to ensure on-the-job application
Training and Development Lead, People Development
University of Oklahoma
01/2011 - 01/2013
Norman, Oklahoma
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Built and managed impactful employee and leadership development programs
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Developed and delivered career and professional development training programs that drove employee engagement and increased retention
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Developed onboarding programs that effectively engaged hundreds of employees each month
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Designed e-learning courses, career plans, and professional development workshops
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Created internal communications protocols and initiatives that fostered employee morale
EDUCATION
University of Oklahoma
2010 - 2013, Master's degree, Instructional Psychology and Technology
Graduated with a GPA of B+
Wuhan University of Science & Technology
2007 - 2010, Bachelor's degree, Business Management
Graduated a year early with a GPA of B+